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At Meri Paathshala, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read it carefully. By accessing or using Meri Paathshala, you acknowledge that you have read, understood, and agree to be bound by this policy.
1Information We Collect
We collect information you provide directly to us when you register your institute, add students or staff profiles, or contact us for support. This may include:
- Institute name, address, and contact details
- Admin, teacher, student, and parent names and email addresses
- Phone numbers and profile photographs
- Academic records, attendance data, test scores, and fee information
We also automatically collect certain usage information when you interact with the platform, including IP address, browser type, device identifiers, pages visited, and features used. This helps us improve the product experience.
2How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Meri Paathshala platform
- Send automated communications such as attendance alerts, fee reminders, and result notifications
- Respond to your support requests and questions
- Analyse usage patterns to improve performance and add new features
- Send product updates and marketing communications — you may opt out at any time
- Comply with legal obligations and enforce our Terms of Service
3Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share data only in the following limited circumstances:
- Service Providers: Trusted vendors who assist us in platform operations (e.g., cloud hosting, SMS delivery), bound by strict confidentiality agreements
- Legal Requirements: Where required by applicable law, court order, or government regulation
- Protection of Rights: To protect the rights, safety, or property of Meri Paathshala, our users, or the public
- Business Transfers: In the event of a merger or acquisition, with advance notice to affected users
🔒 We will never sell your data to advertisers or data brokers. Meri Paathshala is ad-free.
4Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit (TLS/HTTPS) and at rest (AES-256)
- Role-based access controls to limit data access to authorised personnel only
- Regular security audits and vulnerability assessments
- Secure data centres with physical and network security controls
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security and encourage you to use strong, unique passwords for your account.
5Data Retention
We retain your data for as long as your account is active or as needed to provide our services. Specifically:
- Active account data is retained for the duration of your subscription
- Upon account termination, we will delete or anonymise your personal data within 90 days
- Certain data may be retained longer if required by applicable law or legitimate business interests
- Backup copies may persist for up to 30 additional days after deletion from live systems
6Children's Privacy
Our platform is used by educational institutions that manage data about students, who may be minors. We take special care with this data:
- Institutes are responsible for obtaining appropriate consents from parents or guardians before providing student data to our platform
- We process student data solely as a data processor acting on the instructions of the institute (data controller)
- Student data is never used for advertising or profiling purposes
- Access to student data is restricted to authorised institute staff only
7Cookies & Tracking
We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use the platform. Types of cookies we use:
- Essential cookies: Required for the platform to function (login sessions, security tokens)
- Analytics cookies: Help us understand feature usage and improve the product
- Preference cookies: Remember your settings and language preferences
You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.
8Your Rights
You have the following rights with respect to your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data, subject to legal obligations
- Portability: Request your data in a structured, machine-readable format
- Objection: Object to processing of your data for marketing purposes
To exercise any of these rights, please contact us at contact@meripaathshala.com. We will respond within 30 days.
9Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or a prominent notice within the platform at least 14 days before the changes take effect. Your continued use of the platform after the effective date constitutes acceptance of the updated policy.
10Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:
- Email: contact@meripaathshala.com
- Subject line: Privacy Policy Enquiry
We are committed to resolving any privacy concerns promptly and transparently.